Our Return Policy & Our Pledge To You
If an item doesn’t arrive, doesn't materially match the description or is defective, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs. There are no refunds 48 hours after your order was placed. For orders shipped to the wrong address due to a customer inputting the incorrect address, the customer must cover the cost of ordering replacement items so please be extremely careful when entering your shipping address.
Due to the nature of made-to-order custom-made items such as t-shirts, hoodies, coffee mugs, beer steins, totes, fleece blankets and labeled custom jewelry we do not offer refunds on those items. If any of these items are defective, we will happily exchange them for you.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Lady Lux Collections and if you have any questions, please don't hesitate to contact us!