If you want to know more about our company background and why we LOVE selling jewelry and accessories to our customers please read our 'about us page' here.
Lady Lux Collections partners with global merchants and works very closely with skilled jewelry tradesmen in order to provide you with the absolute best prices you will find anywhere.
Our partners are located throughout different parts of the world including India, China, Japan, Dubai, and many more. Our unique business model and established relationships with our global partners have given us access to jewelry and accessories (the exact same pieces you find available at high-end boutiques and department stores) at phenomenally low prices and we pass these steep discounts we have earned along to you - our valued customer
Because we ship directly from our partners' facilities from various countries throughout the world, your purchase(s) may take between 3-6 weeks to arrive. In addition, our partners do not provide tracking numbers, but rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee.
- How much is shipping?
- This depends on the product ordered, the total weight, and where we're shipping to.
- Do you ship to my country?
- We offer WORLDWIDE SHIPPING for most of our orders (unless specified on the product page) so it's very likely we can ship to your country including UK, Ireland, New Zealand, Australia, Canada, and more!
- How long does it take for an order to arrive?
- This depends on the product ordered:
- Custom items such as t-shirts, hoodies, coffee mugs, totes can take 2-3 weeks
- Regular/ sales priced items can take between 2-5 weeks
- Promotional "just pay shipping and handling" items can take between 3-5 weeks
- If you have any questions about our shipping times, please contact us and will be happy to help!
- PLEASE NOTE: In some cases, shipping may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, and other major holidays). As such, If we have already sent your order we will not be able to issue you a refund. For more information please contact us .
- Orders placed 1/30/16 - 2/14/16: For most specialty and giveaway (free) items orders placed between 1/30/16 - 2/14/16, please allow up to 5-7 weeks US delivery time due to high demand and production. International shipping is 6-8 weeks on free promotional and speciality items due to high demand and production.
- Can my order be shipped faster?
- At this time, we only have standard shipping and the shipping times will vary depending on what products you ordered. For more information on the shipping times, please refer to "How long does it take for an order to arrive" above.
- Please note: we have received plenty of requests from our happy customers that want faster shipping options and it's currently in the works! Once it's effective in the store we'll let you know - we'll keep you posted!
- Can I change my shipping address after I place my order?
- For change of shipping address after your order has been placed, please let us know ASAP so we can make the change. We cannot guarantee that the address will be updated in time before your item is shipped so please give us the information as soon as possible. We will do our best to accommodate you.
- It's been over 6+ weeks and I have not received my order yet. What should I do now?
- If you have not received your order within the time frame given for your order (see 'How long does it take for an order to arrive' above for more information), please contact us and we will look further into your order immediately.
- A few examples for why orders may take longer to arrive to your shipping address:
- incorrect shipping address was entered when the order was originally placed
- there was an issue with customs which causes a slight delay
- Please contact us if you haven't received your order within the timeframe given. We'll take care of you so rest assured! :)
- Can I have a tracking number?
- Unfortunately our global suppliers from our global warehouses do not provide tracking numbers but we do offer a 100% satisfaction guarantee if you are having a problem with your order.
- I ordered 2+ items, but only received one... where's my order?
- We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
- Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process we send 2-3 emails, including an order conformation and a shipping notice.
If you believe you may have entered your email incorrectly please contact us and we will fix it for you.
- Are the "FREE" items really free?
- YES! For our promotional items, all you have to pay is the shipping and handling cost. The price of the item itself is $0.00 :)
- What is your return policy?
- If an item doesn’t arrive or doesn't match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs. Visit our return policy page for more information.
- How do I contact you?
- If you have any questions that are not on this FAQ page, please email us at email@example.com where we will promptly get back to you :) <3